Frequently Asked Questions
Everything you need to know about bringing your dream home to life.
How long will it take for my order to arrive?
Shipping times vary by item. Standard in-stock items typically ship within 3-5 business days, while larger furniture pieces handled via White Glove delivery may take 2-4 weeks depending on your location.
What is your return policy for rugs and furniture?
We accept returns on most items within 60 days of delivery. Please note that furniture and rugs must be in original condition, and a 15% restocking fee may apply to oversized items.
Do you offer White Glove delivery services?
Yes, White Glove delivery is available for most large furniture pieces. This service includes bringing the item into your room of choice, assembly, and removal of all packaging materials.
Can I request fabric swatches before purchasing a sofa?
Absolutely. To ensure the color and texture are perfect for your space, you can order up to five fabric swatches for free through our individual product pages.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated Trade Program for industry professionals. Members enjoy exclusive discounts, personalized service, and early access to new collections.
How can I track the status of my shipment?
Once your order ships, you will receive a confirmation email with a tracking link. You can also track your order status by logging into your account on our website.